Privacy Policy

We handle personal information for three groups of people:

• Guests who sign a waiver at a venue that uses WaiveGO. We handle this information on behalf of that venue, which decides how it is used. Questions about a waiver you signed are best sent to the venue first.
• Venue staff who have an account in the WaiveGO portal.
• Visitors to this website, including anyone who requests a demo.

• Waivers: the details a guest enters or scans from their ID (such as name, date of birth, address, phone and email), the names and birthdays of anyone they sign for, their signature, the waiver they agreed to, and when and where they signed. At some venues a kiosk also takes a photo at signing.
• Face check-in (only if you opt in): where a venue offers WaiveGO Express and you agree on your waiver, we store a photo of your face and a face template made from it, so you can check in by looking at the camera.
• Staff accounts: name, email, role, sign-in activity (such as time, IP address and device), and a record of actions taken in the portal.
• Demo requests: the details you enter in the form, such as your name, work email, company and message.
• Technical information: our servers keep basic logs, such as IP addresses and request times, to keep the service running and secure.

• To record waivers and let the venue’s staff find, check and check in the guests they cover.
• To prove a waiver hasn’t been changed since it was signed.
• To help returning guests skip retyping their details, only after they confirm it’s them.
• If you opted in to face check-in, to recognize you at that venue’s gate and check you in. Your face is used for nothing else, is matched only on WaiveGO’s own servers, and is never sold or shared with an outside face recognition service.
• To run, secure and improve the service, and to prevent abuse.
• To reply to demo requests and other messages you send us.

We don’t sell personal information, and we don’t use guest information for advertising.

We use cookies only to keep staff signed in to the portal and kiosks paired. This website doesn’t use advertising or analytics trackers.

We share personal information only with:

• The venue the waiver was signed for, and its authorized staff.
• Service providers that run parts of WaiveGO for us, such as cloud hosting and backup storage, and our sign-in provider, which receives staff sign-in activity. They may use it only to provide their service to us.
• Others when the law requires it, or to protect the rights and safety of guests, venues or WaiveGO.

Guests’ personal details and signatures are encrypted before they’re stored, every waiver is digitally sealed, every connection uses HTTPS, and every staff account requires two-step verification. Our security page describes these measures in more detail.

Waivers are kept for as long as the venue needs them, which often means years, because waivers can matter long after the visit. A face stored for check-in is deleted with the waiver, or sooner if you ask the venue to remove it. Staff account information is kept while the account exists. Demo requests are kept while we’re in conversation with you, and deleted on request.

You can ask to see, correct or delete personal information about you. For a waiver, contact the venue where you signed, and we’ll help them respond. For anything else, email us at hello@waivego.com. Some information may need to be kept, for example where a signed waiver is needed for legal reasons.

Waivers for children are signed by a parent or guardian, who provides the child’s name and birthday. Children don’t sign WaiveGO waivers or create accounts themselves.

If we change this policy, we’ll update the date at the top of this page. If you have a question about it, email us at hello@waivego.com.