What Venues Ask Us First.
Short answers to the questions we hear most. Anything else, we're happy to cover in a demo.
For Your Guests
Do guests need to download an app?
No. Guests sign in their phone's web browser from your link, or at a kiosk when they arrive.
How do families with kids sign?
One parent or guardian signs once for the whole group. Each child is just a name and a birthday.
Can guests scan their ID instead of typing?
Yes. Scanning the back of a driver's license fills in their name, birthday and address. Typing works too.
Do returning guests have to start over?
No. After a quick check that it's really them, their details from an earlier visit come back.
What do guests get after signing?
A QR code and a short waiver code to show at the gate. Staff can also find them by name.
Kiosks and the Gate
What happens if our internet goes down?
Kiosks keep taking waivers and send them in as soon as the connection is back, so the line keeps moving.
What devices do kiosks run on?
iPads in stands or a podium-style kiosk. You can mix both, and manage them all from the portal.
How do staff check guests in?
They scan the guest's QR code, type the waiver code, or search by name, and check the whole family in with one tap.
Is face check-in required?
Never. WaiveGO Express is opt-in for each guest and coming soon. Everyone else checks in with their QR code or name.
Your Waiver
Can we use our own waiver wording?
Yes. You write and edit your waiver in the portal, and nothing changes for guests until you publish it.
Can we ask for initials and extra questions?
Yes. Ask for initials on any section, add consent checkboxes, and add your own questions like dropdowns, dates and text.
How long does a waiver last?
You choose: a set number of days, like a year, or no expiry at all.
Can we run more than one park?
Yes. One account covers all your parks. Each waiver covers the parks you choose, and each kiosk belongs to its park.
Security and Records
How is guest information protected?
Contact details, birthdays, addresses, children's details and signatures are encrypted the moment they're saved, and every connection is encrypted.
How do we know a waiver hasn't been changed?
Every waiver is sealed the moment it's signed and carries a verification code, so any change would show.
How long are waivers kept?
As long as your venue needs them. Every waiver stays sealed, searchable and ready as a PDF, years later.
Who can sign in to our account?
Only people you invite. Every account needs a password plus a second step, like an authenticator code or a passkey.
Is our data backed up?
Yes. Records are backed up every night to separate, encrypted storage, and restoring them is tested every week.
Getting Started
Can any venue sign up?
WaiveGO is currently invite-only. We're bringing on a small number of venues at a time. Request a demo to ask about joining.
How do we get started?
Request a demo. We'll walk through how your venue runs, and if it's a good fit, we'll invite you and set up your account and your waiver with you.
Can we bring over guests from our current system?
Talk to us about it in your demo. We'll look at what you have today and how to bring it across.
How much does WaiveGO cost?
Pricing depends on your venue's size and needs. Request a demo or write to us and we'll put together a plan.
Still Have a Question?
Write to us at hello@waivego.com and we’ll get back to you.
See WaiveGO at Your Gate.
Shorter lines, less paperwork and waivers you can count on. WaiveGO is currently invite-only: request a demo and we'll walk you through it and talk about bringing your venue on.